Privacy

Privacy Policy

Toffee is an AI companion service for chat, letters, memory, and generated virtual identities. This page summarizes the core privacy principles for the product while the service is being developed.

Data we handle

Toffee may process chat messages, email letters and replies, companion memory entries, account details, subscription status, support requests, and generated media or virtual identity information needed to provide the service.

How data is used

We use this data to run conversations, send letters, maintain continuity with memory, personalize companion behavior, improve safety, prevent abuse, support billing, and respond to support requests.

User controls

You can control your experience by changing companion settings, pausing or unsubscribing from email letters, canceling a subscription, and contacting support for account or data questions. Some memory or safety records may be retained when needed to operate the service, comply with law, or prevent misuse.

Media and photos

Toffee currently uses generated virtual identities for companion visuals. User photo uploads are not open at this time.

Contact

For privacy, unsubscribe, pause, or account requests, contact Toffee support through the support channel provided in the product.